Frequently asked questions
Please check this FAQ first before contacting us.
What products does Aurum Collectives offer?
Aurum Collectives offers premium Home Décor items, curated Gift Boxes, and elegant Wall Art collections designed to enhance modern living spaces.
Do you offer customized gift boxes?
Yes, we provide customized gift boxes tailored to your occasion, theme, and budget. You can share your requirements, and our team will create a beautifully curated gift experience for you.
Can I request a custom wall art design?
Absolutely. We offer custom wall art options where you can choose the size, color theme, and design concept to match your space perfectly.
How long does delivery take?
Standard delivery typically takes 3–5 working days, depending on your location. Customized orders may require additional processing time.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available in selected cities.
What is your return or exchange policy?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or exchange (terms and conditions apply).
Are your products high quality?
Yes. We carefully select premium materials to ensure durability, elegance, and long-lasting quality in every product.
Do you accept bulk or corporate orders?
Yes, we accept bulk and corporate gifting orders. Special pricing may be available for large quantities.
